Returns and Exchanges

You can return most unused products to us for a replacement or refund within 30 days of receipt. Items must be in new condition with all original packaging, paperwork and accessories supplied. For your protection, please send the return via a traceable method such as Fed Ex. Return freight and original shipping are nonrefundable. Special orders, appliances, heaters, items returned without original packaging or packing materials, and items sent directly from the manufacturer may be subject to a restocking fee of 10-25%. Please call us for return authorization prior to shipping any return.

IMPORTANT: Please include your order number along with instructions of what you would like with the return. Without an order number, it is very difficult for us to find the order the returned merchandise is associated with.

Please send returns and exchanges to:
Real Goods Returns Department
5455 West Chester Rd.
West Chester, OH 45069