Ordering & Payment Information
Website:
Order online using our secure website www.realgoods.com 24 hours/day. Simply add the product that you would like to purchase to your "Shopping cart" by clicking on the Add to cart button. When you are ready to check out and complete your purchase, click on the "checkout" button and follow the process until completion.
Phone:
Our Toll-free phone lines are available 24 hours/day at (800) 919-2400. You may place an order at anytime. Our Customer service department and Technical department are avilable Monday - Friday from 8:30am - 6:00pm Mountain time.
Fax:
You may send fax communications to our toll-free fax number at (800) 482-7602 24 hours/day. If you would like to place an order, please feel free to download and print our order form (link below) to use. Be sure to fill in your phone number in case we have questions or need more inforamtion. Please remember to add the appropriate shipping and handling and sales tax charges.
Mail:
Corporate headquarters and customer service office (Please DO NOT SEND RETURNS HERE!):
Real Goods
833 W. South Boulder Rd.
Louisville, CO 80027
Please include your order number and send returns to:
Warehouse and returns:
Real Goods returns
5455 West Chester Rd.
West Chester, OH 45069
Forms:
Feel free to download the following forms for your use:
Methods of Payment
We accept Discover, MasterCard, Visa, and American Express credit cards. We also accept Checks and Money Orders by mail only. You may also use a Real Goods gift certificate to pay for your order. Orders paid by check may be subject to a 7 day waiting period before the order ships out.
ATTENTION DEBIT CARD USERS:
When using a debit card, your bank may remove or set aside the necessary funds to cover the order for a period of up to seven business days. This is standard process that only reserves the funds. Real Goods does not actually collect payment until the order has shipped from our fulfillment center. However - the reserved funds will not be available to you for that time period.
